How to Use Arsenal’s Official Ticket Resale Platform: A Fan’s Guide

So, you’ve got a ticket to an Arsenal match at the Emirates, but plans change. Or maybe you’re desperate to get into a sold-out game against Spurs. Either way, the club’s official Ticket Exchange is your safest bet. Let’s walk through how it works—step by step.

What Is the Arsenal Ticket Exchange?

The Ticket Exchange is the club’s official resale platform. It lets season-ticket holders and members sell their seats back to the club when they can’t attend. Those tickets then become available for other members to buy at face value. It’s the only legitimate way to resell or buy Arsenal tickets without risking scams, overpricing, or getting banned from the club.

Key points to remember:

• Only official members can buy or sell through the Exchange.
• Prices are fixed at face value—no scalping.
• Availability changes constantly, especially close to matchday.

Step 1: Check Your Membership Status

Before you do anything, make sure you’re a current Arsenal member. The Exchange is only open to:

• Red Members (general fan membership)
• Silver and Gold Members (higher-tier season-ticket holders)
• Junior Gunners (youth membership)

If you’re not a member yet, you’ll need to sign up on the official Arsenal website. Membership costs vary by tier, but it’s a one-time annual fee. Without it, you can’t buy or sell tickets through the Exchange.

> Pro tip: If you’re planning to attend multiple matches, a Red Membership pays for itself quickly. You also get priority access to ticket sales.

Step 2: List Your Ticket for Sale (Sellers)

If you’re a season-ticket holder or member who can’t make a match, here’s how to sell:

1. Log in to your Arsenal account on the official website.
2. Navigate to the Ticket Exchange section under your account dashboard.
3. Select the match you want to sell your ticket for.
4. Confirm the listing—the system automatically sets the price at face value.
5. Wait for the ticket to sell. If it sells, the money is credited to your account (usually within 48 hours of the match). You can use that credit for future ticket purchases.

Important: Tickets can only be listed up to a certain time before kickoff—usually a few hours before the match. Don’t wait until the last minute.

Step 3: Buy a Ticket Through the Exchange (Buyers)

Looking for a ticket to a sold-out game? Here’s your playbook:

1. Log in to your Arsenal account.
2. Go to the Ticket Exchange section for the match you want.
3. Browse available seats—they’re shown on a stadium map with prices.
4. Select your seat and add it to your basket.
5. Check out using a valid payment method.

What to expect:

• Tickets appear sporadically, especially in the 24–48 hours before kickoff.
• Be ready to act fast—popular matches sell out in minutes.
• You can only buy one ticket per membership for most matches.

> Real-world example: Last season, a friend of mine wanted to see the North London Derby. He refreshed the Exchange page every hour for two days. At 10 PM the night before the match, a single seat popped up in the Clock End. He grabbed it instantly. That’s the reality of using the Exchange—patience and persistence.

Step 4: Understand the Timing

Timing is everything with the Ticket Exchange. Here’s a rough timeline:

Key takeaway: For big games (Arsenal vs. Liverpool, Champions League nights), start checking a week out. For smaller matches (League Cup early rounds), you might find tickets even a day before.

Step 5: Avoid Common Pitfalls

The Ticket Exchange is safe, but there are traps to avoid:

• Don’t buy from third-party resellers. StubHub, Viagogo, and similar sites often sell tickets above face value or even invalid ones. The club can cancel your membership if you’re caught.
• Don’t share your login details. Scammers might ask for your Arsenal account info to “help” you buy tickets. Never do this.
• Don’t assume tickets are always available. For high-demand matches, you might need to check multiple times a day.

Step 6: What If You Can’t Find a Ticket?

If the Exchange comes up empty, don’t panic. Here are your alternatives:

• Hospitality packages – Arsenal’s official hospitality offers premium tickets with food and drinks. They’re pricier but guaranteed.
• Official ticket ballot – For extremely popular matches, the club runs a ballot. Enter it early.
• Check the /arsenal-official-merchandise page for matchday experiences that include tickets.

Final Checklist for Using the Exchange

Here’s a quick summary to keep you on track:

• ✅ Are you a member? If not, sign up first.
• ✅ For sellers: List your ticket at least 48 hours before kickoff.
• ✅ For buyers: Start checking a week before the match.
• ✅ Be patient: Refresh the page regularly, especially late at night.
• ✅ Stick to official channels: Never use third-party resellers.
• ✅ Have payment ready: Save your card details to speed up checkout.

The Bottom Line

The Arsenal Ticket Exchange is the only safe, fair way to buy or sell tickets for Emirates Stadium matches. It’s not perfect—availability can be frustrating, and you’ll need to be persistent for big games. But it beats the stress of dealing with scalpers or risking a fake ticket.

For more fan-focused content, check out our guides on /arsenal-tactics-fan-content and /counter-attack-analysis-arsenal. And if you’re looking for official gear to wear on matchday, visit the /arsenal-official-merchandise page.

Now get out there, secure your seat, and enjoy the match. Come on you Gunners!